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What you get
We provide free shipping to all urban addresses. Rural shipping fee of $3.50 applies. We endeavour to dispatch your order within 24 hour on business days. Combined with express delivery services we aim for your purchase to be with you as soon as possible.
All deliveries over the value of $10 require signature from the recipient by default. If you require a signature for an item below $10 please let us know. Signature is highly recommended as it ensures your package has been delivered and not left unattended. If you would like the courier to leave your item without signature please let us know via the message system at checkout.
All orders placed before 3pm on working days will be dispatched the same day. Orders placed after 3pm, or on weekends and public holidays will be dispatched the next working day. We have several courier pickups each day and endeavor to have your item shipped as soon as possible.
Your ordered will be delivered within 2-4 working days from the time you placed your order. For rural deliveries your order will be delivered within 3-7 working days.
You may cancel your order up until it is dispatched. If you do wish to cancel your order please contact us immediately via email or Facebook message. If your order has already been dispatched please see our returns and exchange policy below.
If you have any special requests such as delayed dispatch or special messages please let us know and we will try our best to make this happen. There is a box in your cart before checkout called "Special Instructions", please enter any special requests in there. If you forget to do this, just flick us an email at firstname.lastname@example.org with your order number and let us know.