Frequently Asked Questions


I want to cancel my order, what can I do?

Can I add a special request on my order?

Can I have an item gift wrapped?

Can you do bulk orders?

Shipping & Delivery

How much is shipping?

How much is shipping if I purchase multiple items?

How do you package orders?

Do you ship outside of New Zealand?

How long will it take for my order to arrive?

How do I track my order?


How long is your return/exchange period?

I’ve changed my mind, can I return my item?

I received my item damaged, how can I get this sorted?

My item is faulty, can I get a refund or exchange?

I’m outside the return period, what can I do?


I want a product in a different colour, is this possible?

You used to stock this item but I can no longer find it, will it be available again?

How will my item be packaged?

Contact Us

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