Frequently Asked Questions


I want to cancel my order, what can I do?

Can I add a special request on my order?

Can I have an item gift wrapped?

Can you do bulk orders?

Shipping & Delivery

How much is shipping?

How much is rural shipping?

Is signature required on my order?

How much is shipping if I purchase multiple items?

How do you package orders?

Do you ship outside of New Zealand?

How long does it take for my order to be dispatched?

How long will it take for my order to arrive?

How do I track my order?


How long is your return/exchange period?

I’ve changed my mind, can I return my item?

I received my item damaged, how can I get this sorted?

My item is faulty, can I get a refund or exchange?

I’m outside the return period, what can I do?


I want a product in a different colour, is this possible?

You used to stock this item but I can no longer find it, will it be available again?

How will my item be packaged?

What does "Free, Just Pay Shipping" mean?

Contact Us

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